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How can I retrieve the download link or license key for my purchased products
Download links and license keys for all your purchases via www.shipsim.com can be found in your "Orders & Downloads" section. You need to login before you can retrieve this information.
I am unable to see any information about my recent purchases
Please ensure that you are logged in with the same account as used for your purchases.
If the problem persists please contact our support desk and include the order information in your email.
I never received an activation email
Please first check your spam/junk folder for the activation email.
If this does not help, can use the "re-sent activation email" option in the login screen to have another activation email sent to your email address.